DELCI Digital Liason
"How do we provide doctors with educational content needed to support their patients?"
Overview
DELCI is an on-demand digital ambassador created for neurologists to access and discuss various treatments for MS (multiple sclerosis) for their patients. Through DELCI, HCPs can engage in a one-on-one, real time conversation and ask questions about KESIMPTA, a treatment for MS.
Role
As the lead Creative Engineer in this project, my role involved developing both the Front-end UI and Conversational AI backend from start to finish for desktop, mobile, and tablet. I worked closely with the Creative, UX, Product Design, Medical, Account, and IP teams, working within the agile framework with weekly scrums during development. More specifically, I:
- Brainstormed design & functionality with creative and UX teams
- Worked closely with our platform partner, Soul Machines, to integrate their technology into a web UI
- Advised and consulted copy and medical teams in the creation of the conversational manuscript
FUNCTIONALITY
Opening and closing the chat transcript
UI Buttons
Start over - brings user to a menu where they can restart the experience or give feedback
Next - while DELCI is talking, skips to the end of DELCI's answer
Video - toggles on/off the user's webcam
Microphone - toggles on/off the user's microphone
Mute - toggles on/off DELCI's speech sound
Chat Transcript - toggles on/off the open field text boxGALLERY
DELCI experience deployed live in conference
The landing page for DELCI
The DELCI experience page
Asking DELCI a question through VOICE
Asking DELCI a question through CHAT
Opening an image modal presented by DELCI
Catching unknown questions by reprompting / redirecting the user
Feedback survey